Do I need a referral to see a physiotherapist?
Physiotherapists are primary contact practitioners which means you don’t need a referral to see one. Compensible patients; Workcover, MVA and Veterans Affairs do need a Doctors referral.
Can I claim on my health fund?
There are many levels of health cover in Australia. Whether you can claim depends if your level of cover covers physiotherapy and in the case of our hand therapists, occupational therapy. How much you can claim back depends on your fund. Items such as braces, cast and splint materials are billed separately and again the ability to claim these items will depend on the fund and level of cover. We do have HICAPS which allows for immediate claiming through your health fund.
Can I claim on Medicare?
The only way to claim physiotherapy through Medicare is with an Enhanced Primary Care Plan (EPC) organised through your GP. There are conditions that need to be met (complex and /or chronic condition) that are determined by your GP. $52.95 is claimable back off Medicare for each consultation for a maximum of 5 per year.
Do you treat Workcover patients?
Yes we do. All our physiotherapists and hand therapists are Workcover accreditited. You will require a Doctors referral and insurance approval for treatment for us to bill the insurer directly.
Do you treat Veterans Affairs patients?
Yes we do. You need a Doctors referral which is valid for 1 year. Gold card holders ,we can treat any area your GP has referred you for. White card holders DVA will only cover a specific area.
What do I wear to physiotherapy?
To assess and treat an area we need to be able to see it! Wearing appropriate clothing helps us and saves time. For example to treat a knee, wear shorts or long pants that easily come above the knee. We do have gowns and spare shorts if need be and your modesty is always respected.
Do I need to bring any paperwork?
If you have been referred , bring that referral along. If you have had any investigations done, bring both the report and images. If you are a MVA or Workcover patient , you will need the insurance details.
Ring 02 93989400 for any specific inquiry and either speak with our reception or directly with our physiotherapists.